Discount Floor Covering Outlet | FAQ

🏠 Discount Floor Covering Outlet — Frequently Asked Questions (FAQ)

💬 General Questions

What does Discount Floor Covering Outlet do?
We’re your one‑stop flooring shop! For over 20 years, we’ve provided homeowners, Realtors, property managers, and contractors in the Charlotte metro and Indian Trail, NC area with wholesale‑priced flooring and professional installation — including carpet, hardwood, laminate, and waterproof luxury vinyl plank (LVP/LVT).
How are your prices lower than competitors?
We buy flooring by the truckload and stock thousands of square feet in‑store, cutting out middlemen. That allows us to offer 20–30% lower pricing than retail chains — with same‑day pickup or next‑day installation.
Do you offer free estimates?
Yes! We offer free in‑home or in‑store consultations to help you choose the right flooring for your style, budget, and timeline. Our experts will measure, recommend materials, and give a no‑pressure quote.
Where are you located?
You’ll find us at 6208 Indian Trail Fairview Rd, Indian Trail, NC 28079, serving customers throughout Charlotte, Monroe, Matthews, Waxhaw, Concord, and surrounding areas.

🪵 Products & Materials

What types of flooring do you offer?
We carry a wide range of flooring, including:
• Carpet (plush, berber, patterned, commercial)
• Hardwood (solid & engineered)
• Waterproof Luxury Vinyl Plank (LVP/LVT)
• Laminate
• Tile (select styles available by request)
Do you carry name brands like COREtec?
Absolutely! We stock popular brands such as COREtec, Shaw, Mohawk, and Dream Weaver, along with exclusive outlet-only deals you won’t find elsewhere.
Can I take flooring home the same day?
Yes! Most in-stock flooring can be taken home the same day or installed within 24–48 hours (for jobs under 2,000 sq. ft.).

🔧 Installation & Service

Who does your installations?
Our licensed and insured installation teams have laid hundreds of thousands of square feet of flooring across the Carolinas. We handle removal, prep, installation, and cleanup — start to finish.
How long does installation take?
Most standard jobs under 2,000 sq. ft. are completed in one day. Larger or custom projects may take 2–3 days, depending on prep work and material type.
What’s included in your installation service?
Our full-service installation includes:
• Furniture moving (as needed)
• Old floor removal
• Subfloor prep & leveling
• Professional installation
• Post-install cleanup
• Walkthrough and satisfaction check

🛡️ Warranty & Guarantee

Do you offer a warranty on your work?
Yes — every installation is backed by our Gold Star Warranty, covering craftsmanship and materials. We believe in our motto: “Under-Promise. Over-Deliver.”
What if I find an issue after installation?
Simply contact us. We stand behind our work 100% and will promptly inspect and resolve any legitimate concern.

💳 Payment & Financing

What payment methods do you accept?
We accept cash, credit/debit cards, checks, and financing options for qualified buyers.
Do you offer financing?
Yes, we partner with trusted lenders to offer flexible financing — including 0% promotional options (subject to credit approval).

🧭 Customer Experience

Can Realtors, flippers, or property managers get special pricing?
Yes! We offer contractor and volume discounts for professionals managing multiple properties. Contact us for partnership pricing.
Do you offer commercial flooring?
Yes, we handle both residential and light commercial projects — including offices, retail spaces, and multi-unit properties.
How do I get started?
It’s easy!
1. Schedule a free measurement.
2. Stop by our warehouse.
3. Choose your flooring.
4. Get your new floors installed in as little as one day!

⭐ Customer Support

How can I contact you?
Discount Floor Covering Outlet
6208 Indian Trail Fairview Rd
Indian Trail, NC 28079
📞 Call: (704) 628-5005
🌐 Website: www.dfcoutlet.com
🕒 Hours: Mon–Fri, 8 AM–5 PM | Sat 8 AM – 1 PM
© Discount Floor Covering Outlet — Serving Charlotte Metro & Surrounding Areas